Shipping Policy

At WHISP, we are committed to delivering your order as quickly and efficiently as possible. Below are the details of our shipping process:

• Processing Time: Orders are processed within 3 business days (excluding weekends and holidays).
• Shipping Time: Once shipped, delivery times vary based on location:
  • Domestic (Canada/USA): 7-10 business days
  • International: 10-15 business days
• Shipping Carriers: We partner with priority carriers to ensure safe and timely deliveries.
• Order Tracking: A tracking number will be emailed to you once your order has shipped.

If you have any questions, please Contact Us.

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you’re not happy, here’s how we handle returns:

• Return Window: You can request a return within 30 days of receiving your order.
• Eligibility: Items must be unused, in their original packaging, and in the same condition as received.
  • Important: In order to refund essential oils, the tamper evident seal must be in tact with no evidence of being opened in any fashion.
• Process: To initiate a return, please Contact Us with your order details.
• Refunds: Once we receive and inspect your return, we will issue a refund to your original payment method within 3-5 business days.
• Exchanges: If you’d like to exchange an item, please follow the same return process and mention the replacement item in your request. Any difference in cost will be charged or refunded accordingly.

Note: Shipping costs for returns may be the customer’s responsibility unless the item is defective or incorrect.

Duties & Import Taxes

We strive to provide a seamless shopping experience by covering duties and import taxes whenever possible. Our goal is to ensure that you receive your order without any unexpected fees.

• Pre-Paid Duties & Taxes: For most international orders, we work with our shipping partners to pre-pay any applicable import duties and taxes, so you don’t have to.
• Customer-Incurred Charges: In rare cases where duties or taxes are charged upon delivery, we may offer a partial or full reimbursement. To request a reimbursement, please follow these steps:

1. 1. Pay the duties or taxes as required by your local customs office.
   2. Contact Us so that we can obtain a copy of the official customs receipt and your order number to within 5 days of delivery.
   3. Our team will review your request and, if eligible, issue a reimbursement to your original payment method within 3-5 business days.

If you have any concerns regarding duties and taxes for your order, please Contact Us before placing your order, and we’ll be happy to assist you.